Legal & notices
Grievance and Complaint Procedure
A Sacred Heart Health, LLC takes every concern seriously. A client, family member, or caregiver may file a grievance at any time, verbally or in writing, and will not be retaliated against for doing so.
How to File
- Tell your caregiver, call the office at (443) 396-3095, or email admin@asacredhearthealth.com.
- You may also mail a written grievance to the Administrator, 7246 Maidstone Place, Elkridge, MD 21075.
- You do not have to use the Agency process. You may contact the State directly at any time.
What Happens Next
Escalating to the State
You may file a complaint with the Maryland Office of Health Care Quality at any time, including before or instead of filing with us.
| Step | Timeframe |
|---|---|
| Acknowledged | Within 3 business days of receipt. |
| Investigated | We interview those involved, review records, and identify what happened. |
| Response | A written response within 15 business days, with the findings and any corrective action. |
| If unresolved | You may ask for review by the Administrator, and you may contact the State below. |
| Contact | Details |
|---|---|
| OHCQ complaint hotline | (800) 492-6005 |
| OHCQ general | (410) 402-8040 |
| Medicaid Fraud Control Unit (Medicaid clients) | (410) 576-6521 |